OUTLAW PICKLE

PRIVACY POLICY

Effective Date: May 15, 2026

 

 

Welcome to Outlaw Pickle (“we,” “us,” or “our”). We are committed to protecting the privacy of our guests, members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our online booking platform, or visit our facility.

Please read this policy carefully. By using our website, booking platform, or visiting our facility, you agree to the practices described below. If you do not agree, please refrain from using our services.

 

 

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information you voluntarily provide when you:

  • Create an account or member profile on our booking platform
  • Make a court reservation or purchase a membership
  • Purchase food, beverages, or merchandise
  • Sign liability waivers or participation agreements
  • Contact us via our website, email, or phone
  • Sign up for our newsletter, promotions, or loyalty programs
  • Participate in events, leagues, or tournaments

 

This information may include:

  • Full name, email address, phone number, and mailing address
  • Date of birth (for age verification for alcohol service)
  • Payment card details (processed securely via third-party payment processors)
  • Health or medical information you choose to disclose (e.g., for waivers)
  • Government-issued ID information (where legally required for alcohol service)
  • Booking preferences, skill level, and gameplay history

1.2 Information Collected Automatically

When you visit our website or booking platform, we may automatically collect:

  • IP address, browser type, and operating system
  • Pages visited, time spent, and referring URLs
  • Device identifiers and usage patterns
  • Cookie data and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms if you connect your account or use social login
  • Payment processors confirming transaction status
  • Marketing partners and analytics providers
  • Other booking or facility management software we integrate with

1.4 In-Facility Information

When you visit our facility, we may collect:

  • Security camera footage (CCTV) for safety and security purposes
  • Check-in records and visit logs
  • Incident or accident reports
  • Alcohol consumption records (as required by applicable liquor licensing laws)

 

 

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Managing Services

  • Processing court reservations, memberships, and event registrations
  • Managing your account and booking history
  • Processing payments and sending receipts
  • Administering leagues, tournaments, and loyalty programs
  • Fulfilling purchases of food, beverages, and merchandise

2.2 Safety and Legal Compliance

  • Verifying age for alcohol service as required by law
  • Maintaining liability waiver records
  • Monitoring our facility via CCTV for the safety of guests and staff
  • Complying with applicable local, state, and federal laws
  • Investigating incidents, accidents, or disputes

2.3 Communications and Marketing

  • Sending booking confirmations, reminders, and updates
  • Informing you of upcoming events, promotions, and new services
  • Responding to inquiries and customer support requests
  • Sending newsletters (with your consent, where required)

2.4 Improving Our Services

  • Analyzing usage patterns to enhance our website and booking platform
  • Conducting surveys and gathering feedback
  • Improving court scheduling, staffing, and facility operations

 

 

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party vendors who assist us in operating our business, including:

  • Payment processors (e.g., Stripe, Square) for secure transaction handling
  • Booking and facility management software providers
  • Email marketing and CRM platforms
  • Website hosting and analytics providers
  • Security and surveillance system operators

These vendors are contractually required to protect your information and may only use it to perform services on our behalf.

3.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our facility, staff, guests, or the public.

3.3 Business Transfers

If our facility is sold, merged, or transferred, your personal information may be part of the transferred assets. We will notify you of any such change and your choices regarding your information.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring your photo or likeness in marketing materials following an event.

 

 

4. Booking Platform & Payment Information

Our online booking platform collects personal and payment information to facilitate reservations, memberships, and event registrations.

  • Payment card data is processed by PCI-DSS-compliant third-party payment processors. We do not store your full card number on our servers.
  • Booking history, preferences, and cancellation records are retained to manage your account.
  • Reservations may be linked to your member profile for loyalty tracking and scheduling purposes.
  • Cancellation and no-show records may be used to enforce our booking policies.

 

 

5. Alcohol Service & Age Verification

As a licensed bar, we are legally required to verify the age of guests who consume alcohol. This may involve:

  • Requesting and recording government-issued photo identification
  • Maintaining records of age verification as required by our liquor license
  • Refusing service and recording refusals where required by law

Age verification records are retained only as long as required by applicable liquor laws and are not used for marketing purposes.

 

 

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

  • Essential cookies: Required for the website and booking platform to function (e.g., session management, login)
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant promotions and track campaign effectiveness

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our booking platform. Where required by law, we will request your consent before placing non-essential cookies.

 

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Account and booking data: For the duration of your membership or account, plus up to 3 years after closure
  • Payment records: As required by tax and financial regulations (typically 7 years)
  • Liability waivers: For the period required under applicable law, typically no less than the statute of limitations
  • CCTV footage: Generally 30 to 90 days, unless retained for an ongoing investigation
  • Age verification records: As required by our liquor license
  • Marketing preferences: Until you unsubscribe or withdraw consent

 

 

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption for data transmitted through our website and booking platform
  • Restricted access to personal data on a need-to-know basis
  • Secure payment processing through PCI-DSS-compliant processors
  • Regular security reviews and staff training

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

 

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access & Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

9.2 Deletion

You may request that we delete your personal information, subject to our legal obligations to retain certain records (e.g., tax, waiver, and liquor licensing records).

9.3 Marketing Opt-Out

You may unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any marketing email or contacting us directly. You will continue to receive transactional communications related to active bookings.

9.4 Withdrawal of Consent

Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

 

 

10. Children’s Privacy

Our booking platform and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

Minors under the age of 21 are not permitted to purchase or consume alcohol at our facility.

 

 

11. Third-Party Links

Our website and booking platform may contain links to third-party websites (e.g., social media, review platforms, or partner organizations). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

 

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

Outlaw Pickle

Address: 618 NW Loop 410 #202, San Antonio, TX 78216

Email: [privacy@yourfacility.com]

Phone: [XXX-XXX-XXXX]

 

 

 

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by posting the updated policy on our website with a revised effective date. In some cases, we may also notify you by email. Your continued use of our services after any changes constitutes your acceptance of the updated policy.